Information and Technology Program Integration

• Project owner

• 2021 - 2022

• Customer Collaboration: Engaged directly with customers to understand their needs, provide demos, and ensure the solution aligned with their expectations.
• Email Automation: Developed automated email notifications to improve communication and project updates.
• Satisfaction Surveys: Designed and integrated customer satisfaction surveys to capture feedback and measure success.
• App Integration & Automation: Integrated multiple applications to fully automate project creation, streamlining workflows and reducing manual effort.
• Leadership Dashboards: Created a comprehensive dashboard to provide organizational leaders with a complete view of project metrics and status.
• End-to-End Ownership: Took over and independently delivered a complex project management system, driving results with minimal oversight.